Getting help
Tell us which tool you used and what happened. For generation failures, include the job ID and approximate time. Never send passwords, full payment-card details or API keys.
GHIBLI AI STUDIO
Contact the studio
For account, credit, payment or image-generation questions, email support@studioghibliai.org. Include the job or order ID if your request concerns a particular result.
Privacy requests
You can request access to or deletion of your account and associated reference images and results by contacting support from the email address associated with your account. We may ask you to verify ownership.